Due to the fast moving nature of these two power emergency events, we are not currently able to break down the difference in outages on our Oncor Outage Map. There are two major issues affecting many of customers right now: winter storm outages and controlled power outages directed by ERCOT, which serve to reduce high demand and protect the integrity of the electric grid. We remain in close coordination with ERCOT and we appreciate everyone’s patience as we protect the integrity of the Texas grid. We are doing everything possible to respond to each of these power emergency events. Our crews continue to make repairs from the storm so that when electric generation is available it can be delivered. We urge any customer who is experiencing a life threatening or emergency event to please call 911. Oncor phone lines and reporting systems are experiencing a record influx of inquiries as a result of these two events, which may prevent customers from getting into contact with one of our agents.Ĭustomers do not need to report their outages at this time. In addition, we are responding to separate outages caused by the record-breaking winter storm that continues to impact our entire service territory. We are asking all Oncor customers to be prepared to be without power for an extended period of time. These outages are taking place across the service territory and ERCOT has said they could be required through Tuesday. The length of these controlled outages have been significantly extended due to the current emergency grid conditions and severe cold weather. The Electric Reliability Council of Texas (ERCOT) has requested Oncor and utilities across the state to implement controlled power outages to reduce high demand and protect the integrity of the electric grid. The Texas power system is currently facing an unprecedented shortfall of electric generation.
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